Read Online #CustServ The Customer Service Culture: Improving the Customer's Experience and Yours - Dennis Gilbert | ePub Online

One customer buys based on price, another buys based on value. Only one of them will be loyal. Creating an exceptional customer experience is about culture, it is not about a department. Customer service has never been more important and the expectations never more profound. When the customer experience is what drives processes and procedures, and sets the values and